Please read these Terms & Conditions carefully before creating an account, purchasing a membership or class, booking a class, or participating in any class at ONE4 PILATES.
By creating an account, making a purchase, booking a class or participating in a class at ONE4 PILATES, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
1. NATURE OF OUR SERVICES
ONE4 PILATES is a group fitness Pilates studio. ONE4 PILATES is not a medical, clinical, rehabilitation or allied-health facility.
Our classes are provided for general fitness, movement and wellbeing purposes and are not a substitute for medical assessment, diagnosis, treatment or rehabilitation.
ONE4 PILATES, its instructors and staff are not medical practitioners and do not provide medical advice.
Clients are responsible for determining whether participation in Pilates is appropriate for their individual circumstances and should seek advice from an appropriately qualified health professional where necessary.
2. HEALTH, INJURIES & SAFETY
Clients must disclose any relevant medical conditions, injuries, physical limitations, pregnancy or other circumstances that may affect their ability to safely participate in a class before booking or attending.
If you have an existing injury, medical condition or physical limitation, you must make this known to ONE4 PILATES prior to booking or participating in a class.
You must also notify your instructor before class if you experience any pain, injury, discomfort or other concern that may affect your participation.
ONE4 PILATES reserves the right to modify exercises, restrict participation or refuse participation where we reasonably consider this necessary for your safety.
Clients must follow all reasonable instructions provided by ONE4 PILATES instructors during classes.
You acknowledge that Pilates and physical exercise involve inherent risks, including the possibility of physical injury.
3. AGE REQUIREMENTS
Clients must be 16 years of age or older to participate in classes at ONE4 PILATES.
Clients aged between 16 and 18 must have consent from a parent or legal guardian prior to participating.
ONE4 PILATES reserves the right to request proof of age or parental/guardian consent where reasonably required.
4. STUDIO POLICIES
For the safety, hygiene and comfort of all clients:
ONE4 PILATES reserves the right to refuse or discontinue participation where a client’s conduct presents a safety risk or materially disrupts the experience of other clients.
5. ARRIVAL & LATE ENTRY
New clients should arrive approximately 10 minutes prior to their first class.
Regular clients should arrive approximately 5 minutes prior to class.
Classes commence at the scheduled time.
For safety and operational reasons, late entry may not be permitted once the studio doors have been locked.
If you arrive after the doors have been locked, please do not knock on the doors or attempt to enter the studio.
Late arrival does not entitle a client to a refund, credit or replacement class.
6. PREGNANCY POLICY
ONE4 PILATES does not currently accept pregnant clients into group classes.
Clients who become pregnant while holding an active membership or class pack must contact ONE4 PILATES at hello@one4pilates.com prior to attending any further classes.
ONE4 PILATES reserves the right to request appropriate medical clearance where necessary before allowing a client to participate following a pregnancy or other relevant medical circumstance.
7. CANCELLATION POLICY
A 6-hour cancellation window applies to all bookings.
All cancellations must be made directly through the Momence booking system.
Cancellations made by text message, Instagram message, email or telephone will not be accepted as valid cancellations.
CLASS PACKS & SINGLE PASSES
Late cancellation: $10 fee + class credit forfeited.
No-show: $15 fee + class credit forfeited.
UNLIMITED MEMBERSHIPS
Late cancellation: $10 fee.
No-show: $15 fee.
8. EARLY MORNING CLASS CANCELLATION POLICY
For all 6:00am and 7:00am classes, cancellations must be made by 8:00pm on the preceding day.
Cancellations made after 8:00pm will be treated as a late cancellation and the applicable late cancellation fee and/or class forfeiture will apply.
This policy applies regardless of the reason for cancellation, subject to any rights you may have under applicable consumer law or any exception determined at the sole discretion of ONE4 PILATES.
ONE4 PILATES may, at its discretion, waive a cancellation fee in exceptional circumstances. Any waiver is discretionary and does not establish an entitlement to future waivers.
9. CLASS CANCELLATION BY ONE4 PILATES
ONE4 PILATES reserves the right to cancel, reschedule or modify a class where reasonably necessary, including due to insufficient bookings, instructor availability, operational requirements or circumstances outside our reasonable control.
Where ONE4 PILATES cancels a class, affected clients will be notified and, where applicable, provided with an appropriate class credit, transfer or other remedy.
ONE4 PILATES reserves the right to cancel a class where only one person is booked.
10. PURCHASES, CLASS PACKS & MEMBERSHIPS
All purchases are non-transferable between individuals.
Class credits may only be used by the client to whom they were issued.
Purchases are generally non-refundable for change-of-mind purposes, subject to any rights or remedies available to you under the Australian Consumer Law.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded.
11. MEMBERSHIP PAYMENTS
Where a membership involves recurring payments, the client authorises ONE4 PILATES and its nominated payment provider to process payments in accordance with the membership terms agreed at the time of purchase.
Clients are responsible for ensuring their nominated payment method remains valid and has sufficient funds available.
Failed or declined payments may be subject to applicable fees where disclosed at the time of purchase.
12. PERSONAL BELONGINGS
Clients are responsible for their own personal belongings while attending ONE4 PILATES.
ONE4 PILATES does not accept responsibility for loss, theft or damage to personal belongings brought onto the premises, except to the extent that liability cannot lawfully be excluded or limited.
13. LIABILITY & RISK
Participation in Pilates and physical exercise carries inherent risks, including muscular soreness, strains, sprains, falls and other physical injury.
By participating in a class, you acknowledge these inherent risks and agree to follow the instructions of your instructor and exercise within your own capabilities.
To the extent permitted by law, ONE4 PILATES may limit its liability in relation to recreational services in accordance with applicable Victorian legislation.
Nothing in these Terms & Conditions is intended to exclude liability that cannot legally be excluded.
14. CONSUMER LAW
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available to a client under the Australian Consumer Law or other applicable legislation.
Where the law provides a consumer with a right to a refund, cancellation, replacement, resupply, compensation or other remedy, those rights continue to apply.
15. PHOTOGRAPHY & VIDEOGRAPHY
ONE4 PILATES may photograph or record classes, events or the studio for marketing, promotional and social media purposes.
By agreeing to these Terms & Conditions, you acknowledge and consent to photography and videography of you being taken and potentially used by ONE4 PILATES for promotional, marketing and social media purposes.
If you do not wish to be photographed or filmed, please notify ONE4 PILATES at hello@one4pilates.com prior to participating in a class.
16. RIGHT TO REFUSE OR DISCONTINUE SERVICE
ONE4 PILATES reserves the right to refuse or discontinue a client’s participation where reasonably necessary for safety, inappropriate conduct, repeated breaches of these Terms & Conditions, harassment of staff or other clients, or conduct that materially interferes with the operation of the studio.
Any refund or other remedy following termination will be dealt with in accordance with the applicable membership terms and Australian Consumer Law.
17. CLIENT ACKNOWLEDGEMENT
By creating an account, making a purchase, booking a class or participating in a class at ONE4 PILATES, you acknowledge that:
By proceeding with your booking, purchase or participation, you confirm your acceptance of these Terms & Conditions.
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